Windmill initially launched their first connected window AC product using another leading IoT platform in 2020. Due to various challenges around customer experience, platform flexibility, responsiveness, etc., Windmill started looking for a new IoT partner in mid-2021. In addition to the above issues, Windmill was looking to add a robust energy management program to its connected AC offering, which was not possible with their previous IoT platform.
Among their key goals were:
- Allowing seamless device activation process for the end-user
- Implementing a Demand Response (DR) power savings program whereby Windmill could regulate the power usage of its network of connected ACs during times of peak energy demand to not only help reduce unnecessary stress on the electrical grid, but also enable its end-users to save on their energy bills as well.
- Choosing an IoT platform that supports multi-tenancy and multi-level organization structure
- Finding a partner that could offer platform customizations with high-quality development at a reasonable cost
As Windmill was already operating in the market, migration time and effort were a major consideration. A comprehensive IoT platform, covering most use cases for connected AC units, that could be implemented out-of-the-box, with an opportunity to custom develop additional functionality on a fixed cost basis, was seen as an ideal solution.